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Business Etiquette.. Oxymoron ?
 Expert Business      Ethics     Expert Management    

If you type in the words “books on business etiquette” in your search engine of choice, you will be amazed at the sheer number of titles that are at your disposal.  Some of the best sellers are The No Asshole Rule, by Robert Sutton to Emily Post’s The Etiquette Advantage by Peggy Post the grand daughter of the queen of all things prim and proper, Emily Post.  

Defined as: expected behaviors and expectations for individual actions within a society, group, or class.   In a global society, behaviors and expectations in one country to another would vary greatly of course, which is the basis for an entirely other list of titles: Kiss, Bow or Shake Hands by Terri Morrison or Essential Do’s and Taboos by Roger Axtell.

The digital age has completely reshaped how we communicate, placing the fine art of conversation and hand letter writing to near extinction.   It has also lent to more reactive and casual interactions among colleagues.  We all have been victim to the .. “oh s*^%$  why did I hit send “ head in hand moment...  

More importantly, it has spotlighted the generational gap and blurred the lines of work place balance.    A recent survey commissioned by LexisNexis enlisting WorldOne Research is an excellent report to peruse with interesting conclusions such as the following:

While over two-thirds of all Boomers agree that Personal Digital Assistants (PDAs, such as BlackBerries, Palm Treos) and mobile phones contribute to a decline in proper workplace etiquette, and believe the use of a laptop during in-person meetings is "distracting," less than half of Gen Y workers agree.

Only seventeen percent of Boomers believe using laptops or PDAs during in-person meetings is "efficient," while more than one third of Gen Y do.

Only twenty-eight percent of Boomers think blogging about work-related issues is acceptable, while forty percent of Gen Y workers do.


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